Empowerment Bubble

Shipping:

All Xany jewelry is handmade to the specifications you choose at checkout, and is shipped the same day for purchases before 1pm (after this time they are shipped the next day).

Returns and Exchanges:

We gladly accept returns, exchanges and cancellations.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

For returns or exchanges, please contact us within 7 days of delivery to receive approval for either option and for instructions on how to return your item.

Cancellations must be requested within 24 hours of purchase.

Gold or Silver plated jewelry:

Put on your jewelry after any applied perfume or lotion has had enough time to dry. This will help prevent the chemicals in your products from interacting with the metal.

Substances such as sweat, oil, nail polish, nail polish remover, chlorine, and perfume can react with plated jewelry and cause it to wear off.

Always remove plated jewelry when swimming or exercising. When you remove your jewelry, gently wipe it with a cotton ball or soft cloth to remove any dust, dirt, or substances it may have come into contact with.

Doing this after each use will help keep it in good condition for much longer. If you ever find that you need to clean your jewelry, use only warm soapy water. Use a soft brush or an old toothbrush if necessary to get into small crevices and chain links. Always be sure to dry with a soft cloth after cleaning.

DO NOT use jewelry cleaners or antibacterial soaps on your plated jewelry. These products may have harsh chemicals that can damage plated jewelry. To maintain the finish and avoid potential scratches, wrap your plated jewelry in a small bag or soft cloth after cleaning, or store it in a jewelry box separate from other pieces of jewelry.